Reference

Terms That Apply to Your bos5ooo Account

These terms set out what you can expect from us and what we ask of you when you use bos5ooo — covering account access, wallet transactions via DANA, OVO, and GoPay, and how disputes are handled.

Account EligibilityDANA, OVO, GoPay Wallet RulesWithdrawal ConditionsAccount Suspension PolicyDispute Resolution
bos5ooo Terms That Apply to Your bos5ooo Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear or you want to raise a concern about how they apply to your account, reach out through any of the channels below. We handle terms-related queries separately from general account support so your question goes to the right place faster. Players in Depok and Tangerang can reach the same support channels — no separate line needed.

Team online

Live Chat

Open the chat window from your account dashboard to ask about a specific clause or flag a terms dispute. Available during active service hours.

Email Support

Send a written query about your account terms, wallet transaction conditions, or eligibility questions. We reply with a reference number so you can track the thread.

Account Help Centre

The Help Centre inside your account lists the most commonly raised terms questions, including withdrawal conditions tied to DANA, OVO, and GoPay transactions.

HOW WE HANDLE THIS

Account Security, Data and Your Rights

These terms exist to protect both sides — your account data and our platform integrity. Here is how we manage the key areas that matter most to you as an account holder.

Account Security Your account is protected by OTP verification on login. If you suspect unauthorised access, contact support immediately and we will freeze the account while investigating.
Data Retention We retain your account and transaction data for as long as your account is active and for a defined period after closure, as required by applicable rules in your region.
Cookie and Session Use We use session cookies to keep you logged in across your DANA, OVO, or GoPay payment flow. You can clear cookies at any time, but this will end your active session.
Requesting Changes To request a correction to your account details or to ask about data held on your account, submit a written request via email support with your account ID included.

Common Questions About Our Terms

Real questions about how these terms work in practice — covering wallet payments, account eligibility, and what happens when something goes wrong.

Yes. Every wallet transaction — whether via DANA, OVO, or GoPay — falls under these terms alongside the wallet provider's own conditions. Both sets of rules apply at the same time.

We will notify you of material changes through your account or via the contact details on file. Continuing to use your account after the change date means you accept the updated terms.

Depending on the nature of the breach, we may restrict, suspend, or close your account. Any wallet balance subject to review will be held pending investigation before release.

Raise a dispute via live chat or email within the period stated in your account's transaction history. Include your transaction reference and the relevant DANA, OVO, or GoPay confirmation.

The same terms apply whether you access your account through a mobile browser or desktop. Device type does not change your rights, obligations, or the wallet payment rules.

Local law takes precedence. We only extend access where local law permits it, and we do not enforce any clause in these terms that contradicts the law of your eligible jurisdiction.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.